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The development of financial technology has promoted the innovation and digital transformation of commercial banks. Through digital transformation, commercial banks can improve bank efficiency and operational capabilities. Through empirical analysis, this study explored the relationship between digital bank transformation and commercial bank operating capabilities and how COVID-19, bank categories, and enterprise life cycles affect the relationship between digital bank transformation and commercial bank operating capabilities. This study selected data from China's commercial banks from 2011 to 2021 and used the regression method of fixed effects to conduct an empirical analysis. The research results show that the digital transformation of banks has improved the operational capabilities of commercial banks. Further analysis showed that the emergence of COVID-19 has negatively affected their relationship. At the same time, compared with rural commercial banks and commercial banks in the recession and phase-out periods, non-rural commercial banks and commercial banks in the growth and maturity stages play a more vital moderating role in the impact of the digital transformation of banks on the financial performance of commercial banks. The main research object of this study is Chinese commercial banks, and this study examines the results of banks' digital transformation and enriches the research on digital transformation. At the same time, this study is helpful to investors who like investment banks and has good practical significance.
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PurposeAmid the COVID-19 contamination, people are bound to use contactless FinTech payment services. Because of restrictions on physical movement and avoidance of touching physical money, people willingly choose mobile payment, resulting in enormous growth in FinTech payment service industries. Because of this, this study aims to examine the effect of factors affecting Gen X and Millennials users to use FinTech payment services.Design/methodology/approachThe authors used 328 responses collected through convenience sampling of Indian users aged between 26 and 57 years in the Delhi-NCR region who are users of FinTech payment services.FindingsThe authors' findings verified that in India, perceived COVID-19 risk, perceived severity for COVID, individual mobility, subjective norms, perceived ease of use and perceived usefulness have statistically significant impacts on FinTech payment services during the COVID-19 pandemic. Structural equation modelling was used to study the proposed research model. Overall, the model predicted 76.9 % of the variation in intention to use FinTech payment services by the abovesaid variables by Indian users during a pandemic.Practical implicationsThis study will provide valuable insight to all FinTech service providers and stakeholders in planning and designing the concerned policy. It will be able to draw the attention of users more.Originality/valueThis research added a valuable theory to the existing technology adoption model (TAM) theory. It demonstrated the utility of the above variables in adopting and using FinTech payment services, which will help service providers to develop future strategies because of the COVID-19 pandemic.
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Este estudo tem como objetivo determinar os fatores que impactam a intenção de Micro, Pequenas e Médias Empresas (MPMEs) em usar aplicativos de empréstimo fintech como uma fonte opcional de financiamento de negócios usando a abordagem do modelo de aceitação de tecnologia. A população neste estudo eram MPMEs na Indonésia. As amostras foram coletadas por amostragem intencional, selecionando indivíduos com base no critério de terem utilizado um aplicativo de empréstimo fintech licenciado para financiamento de negócios. A amostra consistiu de 171 indivíduos. Este estudo utilizou o modelo de equação estrutural (SEM) como técnica de análise. Os seus resultados mostram que a Facilidade de Uso Percebida tem impacto na Utilidade Percebida, mas não teve efeito na Atitude Face ao Uso. O fator de Utilidade Percebida tem um efeito na Atitude Face ao Uso, e Atitude Face ao Uso influenciam a Intenção Comportamental de Uso. A empresa fintech pode desempenhar um papel ao fornecer educação e capacitação para promover a compreensão da alfabetização digital para as partes interessadas das MPME. Os governos precisam desenvolver políticas que podem equilibrar inovação e mitigação de riscos. Alternate :This study aims to determine factors impacting the intention of Micro, Small, and Medium Enterprises (MSMEs) in using fintech lending applications as an optional source of business financing using the technology acceptance model approach. The population in this study were MSMEs in Indonesia. Samples were taken by purposive sampling with the criteria of having used a licensed fintech lending application for business financing. The samples used were 171 samples. This study used structural equation model (SEM) as the analysis technique. The results of this study showed that Perceived Ease of Use had an impact on Perceived Usefulness but had no effect on Attitude Toward Using. The factor Perceived Usefulness had an effect on Attitude Toward Using, and Attitude Toward Using influences Behavioral Intention to Use. Fintech companies can play a role by providing education and empowerment to foster understanding of digital literacy for MSME stakeholders. The governments need to develop policy frameworks that can balance innovation and risk mitigation.
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PurposeThe paper intends to comprehend the pattern of usage of FinTech services among bank customers during the COVID-19 pandemic. The paper also examines the factors influencing the adoption of FinTech services by using the constructs from the technology acceptance model (TAM) together with highlighting the issues faced in using FinTech services in Assam.Design/methodology/approachThe research is empirical in nature. Data have been collected from 1,066 prime earners of the households having a bank account.FindingsThere has been an upsurge in the use of FinTech services in the area of study. Apart from government and private service employees, businessmen, self-employed professionals, many daily-wage earners and agriculturists have also experienced an increase in their frequency of usage of FinTech services thereby making technology-based financial services an indispensable tool in enhancing access, improving inclusivity in the times of crisis and aftermath. Government support, trust, perceived usefulness (PU), attitude and social influence have a positive influence on FinTech adoption;however, perceived risks impact respondents' trust towards FinTech services thereby requiring necessary measures to evaluate organizations' preparedness to deal with cyber threats.Originality/valueThe paper provides insight into the factors impacting the adoption of FinTech services to stimulate superior connectivity infrastructure, robust security measures and maintaining financial stability with adequate supervisory and monitoring regulations to enhance trust towards FinTech services during the crisis and aftermath.
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PurposeAlthough many studies have sought to address the topic of continuance intention among Fintech customers, the reported findings are fragmented. Therefore, the present study proposes a research model that integrates the main constructs involved in Fintech continuance intention.Design/methodology/approachThe current study uses a meta-analytic-based correlation analysis of effect sizes, meta-regression analysis and meta-analytic structural equation modeling, with 247 effect sizes in 69 studies involving 26,140 respondents.FindingsThe results reveal continuance intention is driven by satisfaction and trust, with ease of use and usefulness being antecedents of satisfaction and trust. The authors also found evidence to show satisfaction partially mediates the relationship between ease of use and continuance intention and that trust fully mediates the relationship between ease of use and continuance intention and partially mediates the relationship between usefulness and continuance intention. In addition, the authors found that in Western countries, with higher Human Development Index levels and greater of use of electronic payment, satisfaction has more impact on continuance intention.Practical implicationsFrom a theoretical standpoint, this meta-analytic study has implications for the literature on Fintech by offering an empirical generalization on the strength of the antecedents of Fintech continuance intentions and by testing possible moderators in a wide range of countries and studies. In other words, this study's goal is to broaden the scope of the research. Regarding managerial implications, it is important to listen to user opinions regarding the positive and negative points of their experience with these technologies and take them into consideration when planning improvements. Additionally, the analysis shows the importance of using data from user interaction with technology, obtained, for example, through big data analytics, whereby companies can see how users behave, how much time they spend accessing certain functions and which technological features they use most, and thus seek to improve whatever is needed.Originality/valueThis meta-analytic study advances the understanding of Fintech continuance intentions. Using the proposed approach, it is possible to generate accurate estimates of the effect size of each analyzed antecedent as the meta-analytic method jointly evaluates the results produced by a wide variety of studies performed in different contexts, allowing more accurate conclusions to be drawn.
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Deepening the development of digital inclusive finance, dredging the impact of digital inclusive finance on the innovation path of small and medium-sized enterprises (SMEs), and strengthening financial supervision and government support are of great significance to promoting the technological innovation of SMEs. This paper selects listed companies on the New Third Board as research samples and analyzes and empirically tests the relationship between digital inclusive financial and technological innovation of small and medium-sized enterprises. The results show that digital inclusive finance can significantly promote the technological innovation level of SMEs, especially the higher the degree of digitalization, the more obvious the promotion effect. Upon further testing, it was more pronounced in the sample of high-tech industries and eastern SMEs. Digital inclusive finance can effectively alleviate the financing constraints of SMEs, thereby promoting the technological innovation of SMEs. Reasonable financial supervision and adaptive government subsidies have a positive regulating effect on the innovation incentive effect of digital inclusive finance.
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This study aims to determine factors impacting the intention of Micro, Small, and Medium Enterprises (MSMEs) in using fintech lending applications as an optional source of business financing using the technology acceptance model approach. The population in this study were MSMEs in Indonesia. Samples were taken by purposive sampling with the criteria of having used a licensed fintech lending application for business financing. The samples used were 171 samples. This study used structural equation model (SEM) as the analysis technique. The results of this study showed that Perceived Ease of Use had an impact on Perceived Usefulness but had no effect on Attitude Toward Using. The factor Perceived Usefulness had an effect on Attitude Toward Using, and Attitude Toward Using influences Behavioral Intention to Use. Fintech companies can play a role by providing education and empowerment to foster understanding of digital literacy for MSME stakeholders. The governments need to develop policy frameworks that can balance innovation and risk mitigation.
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Financial technology (fintech) in the Philippines has gained more attention in recent years, especially during the onset of the COVID-19 pandemic when lockdowns were prevalent and cashless payments were encouraged. Thus, digital payments and engagements through various platforms have increased, resulting in more diversified financial products and services. Despite these developments, financial inclusion in the Philippines has lagged behind other Association of Southeast Asian Nations member-states. This paper analyzes the state of the fintech industry and investigates how the government can support the development of its ecosystem to ensure its contribution to the country's development goals. It concludes that the Philippines has a strong fintech industry, as indicated by a growing number of fintechs (particularly in payments, lending, and banking technology verticals) and increasing capitalization. Finally, for the fintech industry to support the country's financial inclusion goals, the availability of talent and credit for the sector must be improved.
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Research background: Traditional financial institutions are facing new competitors - FinTech lenders. The development of these entities and their services depends on many factors, including the level of their acceptance and use by potential and/or current customers. This acceptance determines the ability to create desired financial results and defines the set of FinTech lenders' activities and also their environment aimed at shaping the offer which meets their consumers' expectations. The limited number of studies addressing the identification and assessment of the impact exerted by the adoption factors of lending services offered by FinTech lenders and the lack of such analyzes relating to these decisions made by consumers from Central and Eastern Europe argue for the need to conduct such research. Purpose of the article: Identify factors driving consumers' adoption of digital lending services offered by FinTech lenders in Poland. Methods: Critical analysis of the source literature, descriptive and comparative analysis, diagnostic survey, econometric methods (PCA, SEM used in the TAM). Empirical data come from the surveys carried out in May 2022 using the CAWI method and covering a representative sample of 1,000 Poles. Findings & value added: The study identified factors driving consumers' adoption of digital lending services, including perceived trust, risk, usefulness and financial health. It has been proven that the perceived ease of use and innovation do not represent the statistically significant constructs influencing the accepted adoption attitudes. The adopted research model shows a considerable power to explain the intention of using digital loans. The article is the first scientific study of this type discussing the identification of adoption factors for loan services offered by FinTech lenders operating on the Central and Eastern European market. The presented example of Poland being the leader in this dynamically developing market provides the background for conducting international comparative studies in the future.
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This study investigates the main financial technologies adopted by banks to improve their financial performance. The study population consists of commercial banks listed on the Amman Stock Exchange and Abu Dhabi Securities Exchange, and includes financial information and data from 2012 to 2020. A total of 115 questionnaires, consisting of five questionnaires for each bank, were distributed to the study population in Jordan and the United Arab Emirates. The dependent variable is financial performance, while the independent variable is financial technology (FinTech). Multiple linear regression analysis was conducted to test the hypotheses. The results showed that FinTech has a positive effect on both total deposit and net profits. This study recommends that banks be encouraged to adopt inclusive strategies to attain sustainable development.
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Robo-advisor has become the new personal wealth management and investment method. Nonetheless, certain predicaments are faced by robo-advisor companies as a tech-savvy young group of individuals seems to be less willing to adopt robo-advisory. This study investigates millennials' adoption of robo-advisory in terms of financial knowledge, trust and usability perception in the 21st century to enhance sustainability. This quantitative study focuses on individuals belonging to the millennial generation who were born between 1981 and 1996. The findings indicate that the millennials who possess financial knowledge, as well as perceived usability and trust have a significant positive effect on the willingness to embrace robo-advisory as a tool for wealth management. The higher the financial knowledge of an individual, the more likely they are willing to adopt a robo-advisor. Government may provide appropriate avenues to enhance financial knowledge, and credible and user-friendly platforms with resources to boost the millennials' usage of robo-advisors for their wealth management. With robust artificial intelligence, robo-advisory continues to support users, especially millennials, through three dimensions of sustainable development: environment, society, and economy.
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The crowdlending industry is a fast-growing financial technology (fintech) sector that brings together borrowers and lenders. As an alternative financial intermediary, the crowdlending industry plays an essential role in reducing the financial exclusion of small and medium-sized enterprises (SMEs) struggling to obtain funds from traditional financial intermediaries such as commercial banks. With the onset of Covid-19 and the deteriorating economies worldwide, Singapore crowdlending platforms have come under pressure due to the increasing default rate of their borrowers. This case study illuminates the challenges faced by Aurora (pseudonym), a crowdlending platform that operates in Singapore, Indonesia, and Malaysia. In response to high default rates during Covid-19, Aurora's management made improvement to its current machine learning-based credit scoring model in June 2021. This case study describes the challenges Aurora faced in identifying relevant features for the machine learning model, data preparation and cleansing, and selecting the appropriate credit model algorithms to replace its current approval process. AD -, Singapore ;, Tangerang, Indonesia ;, Singapore
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The goal of this study is to examine and identify the factors influencing customer attitude toward and intention to use digital wallets (electronic wallets, e-wallets) during and after the COVID-19 pandemic. A total of 257 correctly fulfilled questionnaires from an online survey were summarized. The main features of e-wallet payment systems were classified with a focus on consumer satisfaction via the integration of classic and modern data analysis methods. Structural Equation Modeling (SEM) was preferred to reveal the dependencies between the variables from e-wallets users' perspective. The designed model can discover and explain the underlying relationships that determine the e-wallets' adoption mechanism. The obtained results lead to specific recommendations to stakeholders in the value chain of payment processing. Financial regulatory authorities could employ the presented results in planning the development of payment systems. E-commerce marketers could utilize the proposed methodology to assess, compare and select an alternative way for order payment. E-wallet service providers could establish a reliable multi-criteria system for the evaluation of digital wallet adoption. Being aware of the most important components of e-wallets value, managers can more effectively run and control payment platforms, enhance customer experience, and thus improve the company's competitiveness. As the perceived value of customer satisfaction is subjective and dynamic, measurements and data analysis should be conducted periodically.
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PurposeThis article examines the effects of credit to private sector on the business and trade activities. The effectiveness of rapid expansion in public and private borrowing through state's intervention after COVID-19 pandemic has been assessed in this study.Design/methodology/approachThe model to determine the role of credit expansion is based on four equations estimated through panel least square technique on 18 years data of 186 countries.FindingsIt is concluded that credit to private sector and external debt improve the investment in infrastructure, which is a significant determinant of gross domestic product growth. Empirical evidences corroborate that higher number of firms using banks to finance their investment and the volume of broad money determine the magnitude of credit to private sector.Originality/valueThis study explores some new evidences and aspects of the credit financing which have not been discussed in this way before.
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El presente artículo tiene como finalidad analizar las oportunidades de la fintech frente a la crisis económica generada por el COVID-19, la cual ha tenido un gran impacto en las empresas y la vida de las personas que se han visto obligadas a reinventar su trabajo, hábitos de consumo e interacción con el entorno para sostenerse en un mercado cada vez más competitivo que afecta su estilo de vida. Es fundamental tener en cuenta que el sistema tradicional y el gobierno han realizado esfuerzos por mantener la estabilidad económica del país, pero los resultados no han sido muy satisfactorios. Por ello, se lleva a cabo una investigación exploratoria de tipo triangular desde lo cualitativo y cuantitativo, mediante la aplicación de instrumentos de recolección de información, que identifica factores financieros, organizacionales y estratégicos de las pymes en la ciudad de Bogotá, que reportaron sus estados financieros con corte a diciembre 2021 a la Superintendencia de Sociedades. Por último, se evidencia la oportunidad que tienen las fintech de hacer innovación tecnológica disruptiva para el desarrollo de productos financieros por medio de la conectividad desde dispositivos móviles de uso personal que permitan el monitoreo, el comercio electrónico, sistemas de transacciones, de financiación, modelos de toma de decisiones y optimización de procesos financieros a un bajo costo, lo que posibilita abrir un abanico de múltiples oportunidades para las pymes que buscan mayor participación y competitividad, donde puedan ofertar sus productos y servicios de forma eficiente, ágil, cómoda y confiable.Alternate abstract:This paper aims to analyze the opportunities of fintech in the face of the economic crisis generated by COVID-19, which has had a great impact on companies and on the lives of people who have been forced to reinvent their work, consumption habits and their interaction with the environment in order to sustain themselves in an increasingly competitive market that affect their lifestyle. It is essential to bear in mind that the traditional system and the government have made efforts to maintain the country's economic stability, but the results have not been very satisfactory. Therefore, a triangular-type exploratory research is carried out from the qualitative and quantitative aspects, through the application of information collection instruments, identifying financial, organizational and strategic of the SMEs in the city of Bogota, that reported their financial statements with cutoff to December 2021 to the Superintendency of Corporations. Finally, it is evident the opportunity for fintech to do disruptive technological innovation for the development of financial products through connectivity from mobile devices for personal use that allow monitoring, electronic commerce, transaction systems, financing, decision-making models and optimization of financial processes at a low cost, which makes it possible to open a range of multiple opportunities for SMEs that seek greater participation and competitiveness where they can offer their products and services in an efficient, agile, comfortable and reliable way.
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Islamic financial institutions have a significant role to play in the post-COVID world, as they have shielded market participants from a full-scale meltdown (Hassan et al., 2022, 2021;Naeem et al., 2021). [...]there is a pressing need to research the successful management of Islamic financial institutions and clarify what stakeholders can learn from them. Many international financial institutions and other multilateral organizations in Asia, especially small and medium organizations, are currently using Islamic Finance to promote economic development by encouraging individuals to participate in financial markets through Islamic saving and lending instruments (Abdul-Rahim et al., 2022), or on a macro level by providing Islamic approaches into the monetary system (Mojahedi Moakhar et al., 2022), or to simply hedge risk (Afzal et al., 2023;Yoon et al., 2022). [...]Islamic Finance has proven to be a dependable alternative to initial public offerings (Hanieh, 2023) and public–private partnership financing and entrepreneurship (Anggadwita et al., 2021), more specifically technological entrepreneurship (Motiei, 2022). [...]this study calculates the accuracy of the pre-IPO reports to be 61% and views the high precision as related to DDM. [...]Saeed Akbar and Shehzad Khan et al. evaluate capital construction determinants' impact on the influence levels of SC and non-compliant firms in Pakistan.
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PurposeFinancial technology (FinTech) is undergoing a transformation as a result of robotics and artificial intelligence. FinTech service providers are embracing contactless technology, including the development and widespread adoption of innovative payment service. Among the many types of contactless payment services, facial recognition payment (FRP) has gained in popularity. To capitalize on this rising popularity, comprehending the mechanisms underlying continuous usage intention toward FRP is essential. Drawing from the stimulus–organism–response (S-O-R) model, this study investigates how FRP attributes facilitate continuous usage intention.Design/methodology/approachIn total, 321 Chinese FRP users completed an online survey. Partial least squares structural equation modeling analyzed the results of the survey.FindingsThe results reveal that relative advantage and compatibility, user-interface attractiveness and perceived security (stimuli) promote performance expectancy, effort expectancy and positive emotion (organism), which in turn foster FRP continuous usage intention (response).Originality/valueThis research presents an S-O-R model that incorporates several attributes from DOI theory, the UTAUT model and the AIDUA framework to elucidate the antecedents of consumers' continuous usage intention toward FRP. The findings corroborate the significance of the S-O-R mechanism in FRP, setting the groundwork for the acceptance and development of biometric authentication technologies in service contacts and banks. In addition, the study highlights opportunities and essential aspects for FinTech service developers and providers to consider in terms of their practical significance.
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Romania and Estonia both have young fintech ecosystems that are growing rapidly and closing the gap with the more developed ecosystem in Western Europe. Although Romania is larger both in terms of population and GDP, the Romanian fintech ecosystem is almost 4 times smaller than the Estonian one. In this paper the author examines what are the factors that are contributing to the faster development of the Estonian ecosystem and whether some of these factors can be replicated in other countries, besides Romania. My results indicate that factors such as a government that is open to innova tion and working with startups, a more international mindset of the startups and better collaboration between fintech startups themselves and between the startups and universities can accelerate the development of the ecosystem and help the startups grow faster. My results both confirm existing studies on the subject and can help the stakeholders in the ecosystem better work together to accelerate the development of the ecosystem and, ultimately, better service their clients. These success factors that have contributed to the faster development of the Estonian ecosystem can most, if not all, be replica ted in Romania and other countries in the region to achieve similar, if not better results. The silver line between all this factor is a change in mindset that allows for a better collaboration between the stakeholders in the ecosystem, but also for improved individual business models and more innovative products and services that we can all benefit from.
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Platform businesses allow for collaboration with nontraditional partners and bring together different categories of customers, in the financial context savers and investors or lenders and borrowers, creating large, scalable networks of users. Their entry into finance promises potential benefits to consumers in the form of new products, lower prices, wider choice, and enhanced consumer experience. At the same time, their new business models and technologies potentially threaten the dominant position of traditional financial services providers and create challenges for regulators. Platform businesses can use their preferential access to customer data to skim off high-quality loans, leaving only low-quality customers for other lenders. Their ability to offer complementary nonfinancial services that cannot be supplied by FinTech start-ups and banks can make it difficult or unattractive for customers to switch to alternative providers. This danger is especially acute when BigTech firms have monopoly power in other markets that complement financial services.
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Digital transformation is a critical challenge for commercial banks to achieve sustainable competitive advantages in the digital economy. However, conventional research focuses too much on constructing linear models to explain the non-linear relationships between and among the factors relevant to digital transformation. By adopting the configurational framework, we propose that the interactions between strategy and dynamic capabilities determine the paths of how digital transformation may succeed or fail. The fuzzy-set qualitative comparative analysis (fsQCA) of digital transformation practices by Chinese commercial banks shows that: (1) a single condition of strategic orientation or dynamic capabilities does not constitute the necessary condition for high digital transformation, yet market orientation plays a more general role in generating high digital transformation. (2) There are three configurational paths that can contribute to high digital transformation of commercial banks, such as sensing capability-driven paths dominated by strategic orientation, integrating capability-driven paths dominated by strategic orientation, and the market orientation-driven paths dominated by dynamic capabilities. (3) There are two configurational paths that lead to non-high digital transformation, which verifies the existence of the asymmetrical relationship compared to the configurational paths of high digital transformation;(4) In the pathways dominated by strategic orientation, there is a substitutive relationship between sensing capability and integrating capability. The findings make contributions to the literature on digital transformation and provide implications for the digital transformation of commercial banks.